At Barkers, we accept returns or exchanges on all purchases that comply with our returns policy. Please note that the following items are excluded: Underwear, toiletries, grooming products, gift cards and facemasks.
In-Store Returns: If you’d like to return an in-store purchase, please refer to our In-Store Returns Process [here].
Online Returns: For returning your online order, our Online Returns Process can be found [here].
Returns Period
All online orders have a returns period of 30 days from the date of delivery.
All In-store purchases have a returns period of 15 days from the date of purchase stated on the receipt.
Condition of Items:
All returned items must be in their original, unwashed condition, with all labels and swing tags still attached.
Please be aware that items that have been worn, damaged, or altered cannot be exchanged or refunded. This includes any products that have been washed or had their tags removed.
If you receive a faulty item, we will fulfil our obligations under the Consumer Guarantees Act, offering remedies such as repairs, refunds, exchanges, or store credits.
Please note that a non-refundable delivery charge of NZD 7.50 applies to all orders.
Refund Details:
- Original Payment Method: If you paid with a debit or credit card, the refund will be processed back to that card.
- Gift Cards: If you paid with a gift card, the refund will be credited back to that card. Be sure to keep your gift card/number safe for future use.
- Barkers Dollars: If you used any Barkers dollars on your order or in-store purchase these will be refunded back to your Barkers account.
- Barkers Coupons: All Barkers coupons are non-refundable. These will not get reinstated on your Barkers account.
Frequency of Returns
To ensure fairness and sustainability, customers may return a maximum of five items per month.
If we notice excessive return activity, we reserve the right to take appropriate measures, which may include:
- Limiting the number of returns you can make
- Removing you from our Loyalty Program and canceling all points and rewards
- Refusing returns for customers who frequently violate our return policy
- Blocking future purchases if necessary
If your account is flagged for excessive returns, we will reach out to discuss the situation and explore possible solutions. For exceptional circumstances that require flexibility, please contact our customer service team to discuss a resolution.
Please note that Barkers reserves the right to decline returns if items are not in their original condition.
Online Returns Process: Details can be found [here]